Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us prior to initiating a return: firstname.lastname@example.org and include the reason, plus, for faulty items, a photograph of the fault will be required prior to the return to enable us to check the extent of the damage or fault.
If your return is authorised, please ensure you include your name on or in the package when returning a product to us, and let us know you are sending something back so that we can expect it.
If you do not like the colour of a product this is not considered a fault. (Our website is as colour correct as we can possibly get it. All devices and monitors show colours differently. Even internet browsers have colour variation).
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error cannot be returned.
Exchanges & Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If you are approved, then your exchange or refund will be processed.
For exchanges, we endeavour to ship your replacement product within 2-3 business days of your request being approved.
For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days of your request being approved.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
For faulty products we cover the freight cost of getting the product back to us, and to send you out a replacement if you do not want a refund. We'll arrange for a courier to collect the faulty product from you unless you live in a rural location, and then it will be up to you to arrange the return.
For non-faulty products, after receiving prior authorisation to return, you should mail your product to: Eco Yoga Store, 20B Niven Street, Onekawa, Napier, 4110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund along with any payment processing fees.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.